At Wools Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return Policy below.

1. Eligibility for Returns

  • Items are eligible for return within 30 days of the purchase date.
  • To be eligible for a return, items must be unused, in their original condition, and include all packaging and tags.
  • Custom or personalized orders are non-refundable unless they arrive damaged or defective.

2. Non-Returnable Items

  • Certain items cannot be returned, including:
    • Gift cards
    • Final sale items
    • Custom or personalized orders, unless they are defective or damaged

3. Return Process

  • To initiate a return, please contact us at [email protected] with your order number and reason for the return.
  • Once your return is approved, you will receive instructions on how to ship the item back to us.
  • The customer is responsible for return shipping costs unless the item was received in a damaged or defective condition.

4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business days and credited back to the original payment method.
  • Please note that it may take additional time for your bank or credit card provider to post the refund to your account.

5. Exchanges

  • We offer exchanges only if the item is defective or damaged. If you need an exchange for the same item, please contact us at [email protected].
  • For size or color exchanges, we recommend returning the original item for a refund and placing a new order for the preferred item.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of delivery at [email protected] with a photo of the damage.
  • We will arrange for a replacement or a full refund, including shipping costs, for defective items.

7. Return Shipping

  • Return shipping costs are the responsibility of the customer unless the item was received in a damaged or defective condition.
  • We recommend using a trackable shipping method to ensure the safe return of your item.

8. International Returns

  • For international returns, customers are responsible for return shipping fees, any customs fees, and duties that may apply.
  • Refunds for international orders will be issued after deducting any customs fees, duties, or shipping costs incurred.

9. Contact Us

  • For any questions or assistance with a return or exchange, please contact our customer service team at:

Thank you for shopping with Wools Store. We strive to make returns and exchanges as easy as possible to ensure a satisfying shopping experience. Please don’t hesitate to reach out with any questions.