At Wools Store, we stand behind the quality of our products. This Warranty Policy outlines the terms and conditions for warranties on items purchased through our website.

1. Warranty Coverage

  • Our warranty covers any manufacturing defects in materials or workmanship for 30 days from the date of purchase.
  • The warranty applies only to the original purchaser and requires proof of purchase (such as an order confirmation email or receipt).
  • This warranty does not cover regular wear and tear, damage caused by misuse, accidental damage, or any modifications made to the product.

2. Items Eligible for Warranty

  • The following items are eligible for warranty:
    • Defective or damaged products upon arrival
    • Products with manufacturing flaws
  • Items eligible for warranty will be replaced or repaired at no additional cost to the customer, subject to stock availability. If the item is out of stock, a similar replacement or refund may be offered.

3. Exclusions from Warranty

  • The warranty does not cover:
    • Damages due to normal wear and tear, accidents, or mishandling
    • Damage resulting from improper storage or maintenance
    • Products that have been altered or modified in any way
    • Products damaged by external factors such as weather or chemicals
  • Certain product types may not be covered by the warranty; specific exclusions will be noted on the product page.

4. Warranty Claim Process

  • To submit a warranty claim, please contact our Customer Support team at [email protected] with the following information:
    • Order number and date of purchase
    • A clear description of the defect or issue
    • Photos of the defect (if applicable)
  • Our team will review your claim within 7 business days and provide instructions for the next steps.

5. Repair, Replacement, or Refund

  • Upon approval of your warranty claim, Wools Store will determine if the item should be repaired, replaced, or refunded:
    • Repair: If the product can be repaired, we will guide you through the process.
    • Replacement: If repair is not feasible, we may provide a replacement of the same item or a similar item if the original is out of stock.
    • Refund: If neither repair nor replacement is possible, a refund will be issued according to the original payment method.

6. Shipping Costs for Warranty Claims

  • For approved warranty claims, Wools Store will cover shipping costs for returns and replacements.
  • If the claim is denied, customers are responsible for any shipping fees incurred to return the item.

7. Limitation of Warranty

  • The warranty is limited to the original purchase price of the item. Wools Store will not be liable for any incidental or consequential damages arising from the use or inability to use the product.
  • This warranty is non-transferable and is limited to purchases made directly through Wools Store’s official website.

8. Extended Warranty

At this time, we do not offer extended warranties. Please refer to the product page for any specific warranty details beyond the standard coverage.

9. Contact Information

For assistance with a warranty claim or any inquiries regarding this policy, please reach out to our Customer Support team at:

Thank you for choosing Wools Store. We are dedicated to ensuring the quality and reliability of our products and will work diligently to address any warranty-related issues.